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0113 234 1001

Frequently Asked Questions

Can I choose the charity or multiple charities to donate to?

Yes and no: when you join you select the charity. If your charity isn’t on the list you can manually enter their details. We cannot split donations between multiple charities at this time.

Is the money donated in my name?

Yes it is.

Do you tell me the amount my items raised?

Yes, you receive an email telling you the amount you raised within 7 days of sending.

I don't live in the UK. Can I still donate?

Not right now but we are launching in many countries in 2019. Sign up and we will notify you when we are live in your country.

How does it work?

There are a few simple steps, you can see them here. If you have a specific question or would just like us to send you some more information, leave us a message here.

Is there anyone I can speak to for help/guidance regarding what to send?

You can speak with our team using the contact options above.

Are my items insured?

Yes, the prepaid postage labels we provide including up to £300 insurance via Parcel Force and are tracked as well, for peace of mind. If you do not get a confirmation message to say your box has arrived within 3 days of sending, please contact us.

Can I send clothing?

No not yet. Clothing and textiles are still better to take down to the charity shop as we don’t have an expert in these areas at the moment.

Can I send books?

No not yet. We don’t accept books or any printed media; we simply don’t have an expert in this area at the moment.

Can I send games, CD’s and DVD’s?

No not yet. You can take these to a charity shop or sell them to services like Music Magpie or Zapper and then donate the money afterwards.

Can I donate more than once?

Yes. When you join you get 1 free postage label and can send a box weighing up to 30kg. However, you can call to arrange a home collection as many times as you like.

I have a very large amount of stuff to donate, what should I do?

Send us a message here and give us some more details. We’re more than happy to help if you have a large amount.

How long does the whole process take?

When we receive your box the team appraise your goods within 3 days and calculate the value. The amount is sent to the charity within 30 days of month end.

Does it cost me anything?

No, we cover the cost of postage and we charge you no fees for handling your items.

What if I don’t see items I want to send on the site or brochure?

Our customer service team will be more than happy to advise on the kinds of items we can and can’t accept and you can contact them using the option above.

Im a charity. Can we send items to raise money for ourselves?

Absolutely! We have a dedicated charity team who would be happy to advise you on how to get started. Please call us on 0800 022 1200 or use the form below.

What sort of items will raise the most for my charity?

The best kinds of parcels to generate a great offer for your donation have a little bit of everything for example: Jewellery, watches, silver, even an old teddy bear! View the full range here.

Do you offer a collection service?

We do, yes. You can call our team to book a collection on 0800 022 1200 between 10am and 6pm, Monday to Friday or request a callback using the form below.


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